Illume Cosmetic Surgery & MedSpa
Frequently Asked Questions about Illume Cosmetic Surgery & MedSpa
Whether you’re exploring our services, preparing for your first visit, or simply want to better understand who we are, our FAQs are designed to provide clear, helpful answers. At Illume, we bring together advanced treatments, experienced providers, and a patient-first philosophy to deliver exceptional care in a welcoming, modern environment. Our team is here to guide you, answer your questions, and help you feel confident in every decision you make.
About Illume
Is Illume a Chain?
No, Illume is not a chain. Illume began with the merger of two local practices in 2019. Since then, we’ve grown to become the largest cosmetic surgery and medspa practice in the Milwaukee area with three locations in Franklin, Milwaukee, and Waukesha. We’re able to provide our patients with the widest scope of treatment options and more convenience while maintaining the highest level of care and providing the best outcome possible.
Is there an Illume Cosmetic surgery and medspa near me in the Milwaukee area?
We have offices in Franklin, Menomonee Falls, Milwaukee (Glendale), and Waukesha, Wisconsin — allowing us to conveniently serve patients throughout Milwaukee, Wauwatosa, Brookfield, Oak Creek, Franklin, Mequon, and the surrounding southeastern Wisconsin communities.
What types of surgeries are offered at Illume?
We offer a wide range of both cosmetic and reconstructive surgeries. Some of our most popular surgical procedures include breast augmentation, mommy makeovers, facelifts, tummy tucks, and more.
What services outside of surgery are offered at Illume?
We offer skincare, laser, injectable, and weight loss treatments at our physician-supervised medspas. These treatments include hydrafacials, chemical peels, Moxi laser, Botox, lip filler, vitamin injections, Semaglutide, and more. Each treatmet will be tailored to your specific skin type for optimal results.
What is your cancellation policy?
We require a 24 hour notice to cancel all surgical and medspa appointments. The $100 deposit for surgical consultations is refundable if the appointment is canceled 24 hours prior. In the event of the no-call/no-show for all medspa appointments, we will charge $50 to your card on file. Thank you for understanding!
Do all of your locations offer similar surgeries and procedures?
All 3 locations offer both surgical and medspa consultations, minimally invasive procedures, medspa services, and weight loss programs. Our in-house surgery centers are located only at our Milwaukee and Waukesha locations.
Does Illume have hospital privileges?
Yes, we have privileges at multiple hospitals in and around the Milwaukee area.
How far out do you book for consultations and surgery?
Consultations with our physicians are typically 2-4 weeks out depending on your availability and preference on surgeon or location. Surgery is generally booked another 4-8 weeks out from there.
How does Illume ensure patient confidentiality?
Illume follows strict privacy laws (like HIPAA), uses secure medical records systems, and trains staff to protect patient information.
Does Illume offer virtual consultations?
Yes, virtual consultations are available via secure video for initial assessments, treatment planning, and follow-ups.
About Financing
Do you offer free consultations?
We offer free consultations for all medspa and weight loss services. Out-of-pocket surgical consultations are $100 and paid at the time of scheduling. That $100 can be applied towards the cost of your procedure if you decide to move forward with surgery within 6 months of your consultation. The deposit for surgical consultations is refundable if your appointment is cancelled 24 hours prior.
**If you plan to bill your consultation and procedure through insurance, the consultation and procedure costs will vary based on contractual terms with your health care insurance provider and is out of our control. We are considered specialists for insurance purposes. We STRONGLY RECOMMEND contacting your insurance carrier to get those exact costs.**
What are the financing options available?
Our goal is to make plastic surgery available to any patient who is qualified. We accept all major credit cards and offer several patient financing options to make the process as easy and affordable as possible. Our plastic surgery financing partners include CareCredit, Alphaeon, and Prosper. Illume pays the interest for 6 month financing on all 3 plans. See our Patient Financing page or contact us to learn more about our financing options.
What forms of payment do you accept?
We accept Cash, Check, Bank/Cashier’s Check, Credit Card (Visa, Mastercard, Discover, American Express) and CareCredit, Alpheon or Prosper financing. We also participate in the IMS Barter program.
Do you take insurance?
We accept insurance for some procedures. We recommend checking with your insurance provider first to see if the procedure you’re interested in will be covered by insurance.
**If you plan to bill your consultation and procedure through insurance, the consultation and procedure costs will vary based on contractual terms with your health care insurance provider and is out of our control. We are considered specialists for insurance purposes. We STRONGLY RECOMMEND contacting your insurance carrier to get those exact costs. The $100 consultation fee is for out-of-pocket procedures only.**





